Technical support
We're with you 24/7
Dedicated support team in Romania, in Romanian. Contractual SLA guarantee, direct escalation to development team, software updates included.
Support email
rosistem@rosistem.comPrimary technical support channel. Response in max. 4-24h depending on SLA plan.
Direct escalation
Contractual SLADirect escalation to the development team on P1/P2 tickets — no middleman.
Support plans
Contractual SLA guarantee
Basic Support
Standard support included with license
- Email support (48h response time)
- Online documentation portal
- Security updates included
- Knowledge base and FAQ access
- Monthly training webinars
RECOMMENDED
Premium Support
Priority support with guaranteed response time
- Phone & email with 4h response
- Dedicated account manager
- Guaranteed SLA 99.5% uptime
- Annual on-site training included
- Priority updates
- Custom configuration on request
- Mon-Fri 8:00-20:00
Enterprise Support
Full 24/7 support for mission-critical deployments
- Dedicated 24/7/365 support
- Guaranteed response time under 1h
- Dedicated engineer (on-site on request)
- Contractual 99.9% SLA guarantee
- Annual full system audit
- Disaster Recovery plan included
- Unlimited team training
- Priority custom integrations
Looking for documentation or quick answers?
Manuals, user guides, video tutorials and FAQ for all Rosistem products.