Complete software for managing equipment repairs and maintenance operations
Service manages service sheets, parts and repair operations using mobile barcode terminals. Fast parts information, full history and traceability for every intervention.
Break-fix reliance on generic IT providers means scanners, printers and mobile terminals wait 3–7 days for repair, freezing warehouse or production throughput. Out-of-warranty devices accumulate in storage as dead capital.
IT Infrastructure Managers and Operations Directors running fleets of 50+ scanners, printers and Android terminals who need guaranteed SLA repair.
From kickoff to go-live 30 days
Methodology tested in 100+ implementations. We know every step, every pitfall, every accelerator.
Service & maintenance management — repair orders, parts, SLAs.
Rosistem Service manages the full lifecycle of repair and maintenance operations. It handles reception of faulty equipment, diagnostic, quotation, spare-part reservation, repair execution and return to the customer, with a complete cost and time record per repair order. Built on the same AIDC technologies as the rest of the Rosistem suite, it uses barcode and RFID to identify equipment and spare parts, and it integrates with ERPs for invoicing and with Rosistem Assets for in-service fleet tracking.
Reception & diagnostic workflow
Every device entering the service center is scanned in and tied to the customer record. A structured diagnostic form captures symptoms, prior history and photos, and the system automatically opens a repair order with a unique barcode. From that moment, the device is traceable across the bench area, spare-parts counter and final QC, eliminating lost tickets and handover disputes.
Spare parts, reservation & stock
The service module links each repair order to the parts consumed, reserving stock in real time and raising purchase requests when parts are missing. Parts are identified by barcode, and allocations are recorded per technician and per device, which lets controllers analyze margin, technician productivity and part-level profitability. Warranties on parts are tracked so that refurbished items come with accurate coverage.
SLA tracking & customer communication
Each repair order carries a promised turnaround time and, when linked to a service contract, an SLA target. Dashboards surface orders at risk of breach, and automated notifications inform the customer of milestones — reception, diagnostic ready, awaiting approval, parts ordered, ready for pick-up. Historical SLA performance per customer and per product line supports commercial negotiations and capacity planning.
Integration with Assets and ERP
For organizations that service their own fleet — IT departments, facility managers, lease companies — Service integrates with Rosistem Assets, so every repair updates the asset's service history and total cost of ownership. For third-party service centers, integration with the ERP ensures invoicing is automatic once the repair is closed, with parts, labor and travel broken out per the contract. REST and XML connectors are available for SAP, Dynamics and WinMentor.
Everything you need, in one system
Repair order with unique barcode
Every device is traceable through the entire service flow.
Structured diagnostic forms
Captures symptoms, history and photos for consistent triage.
Spare-part reservation
Real-time stock reservation and automated purchase requests.
Technician productivity & margin
Per-technician and per-device profitability analytics.
SLA dashboards & alerts
Highlight orders at risk before the deadline is breached.
Customer notifications
Automatic e-mail / SMS at each milestone.
Warranty tracking on parts
Refurbished items carry accurate coverage.
Automatic invoicing via ERP
Close the repair and issue the invoice in one flow.
Real-world scenarios by industry
Connects with the systems you already run
Runs on any industrial terminal
The application, up close
Key objectives
Five objectives. One complete service system.
Service sheets
Open service sheets for any product or equipment. One active file per item, with a full history of all interventions.
Fast identification
Identify products and parts via barcode scan or manual code entry. Under 2 seconds per identification.
Parts management
Associate required parts to each intervention. Real-time updated information on parts quantity and availability.
Reports & statistics
Full reports on service activity: number of interventions, average resolution time, parts consumed, active technicians.
Fast processing
Optimized workflow drastically reduces waiting times. The technician has all information at hand on the mobile terminal.
Features
Functional modules — covers the entire service process
From receiving to shipping — every stage controlled, every operation traceable.
Product identification
The identification module locates the product, its parts and classification via barcode scan or manual code entry.
Service sheet
Open and manage service sheets for each product. One active file per item with full history.
Parts stock management
Import product and parts data from CSV or text files. Real-time parts stock update after each completed intervention.
Mobile application
Mobile front-office on Zebra, Honeywell, Datalogic, Newland, Unitech terminals. Runs on any Android terminal.
Full reporting
Service activity reports, parts consumption, technician performance. PDF and Excel export for management and clients.
PC back-office
Windows desktop application for administration: product configuration, active sheet viewing, technician account management.
ERP / WMS integration
Bidirectional integration with existing ERP and WMS systems. Automatically synced data — zero double-entry.
Warranty & SLA
Tracking warranties and SLAs for each piece of equipment. Automatic alert on warranty expiry or SLA breach.
Compatible hardware
Runs on Zebra, Honeywell, Datalogic, Newland, Unitech industrial terminals and any Android device
Rosistem applications run natively on Zebra, Honeywell, Datalogic, Newland and Unitech industrial terminals, as well as any Android smartphone or tablet. No additional hardware licensing costs.
Why Rosistem
Fast implementation. Guaranteed ROI. Local support.
Complete Service Flow, from Call to Invoice
Step 1: Call registration and service ticket creation
The customer calls or sends an email. The operator creates the ticket in the system: customer, equipment (from the managed equipment database), symptom, priority, and SLA. The customer automatically receives confirmation with the ticket number.
Step 2: Technician allocation and intervention scheduling
The service manager allocates the available technician and sets the intervention date. The technician receives a mobile notification with work order details: address, equipment, history of previous interventions.
Step 3: Field intervention with mobile app
The technician uses the mobile app for: GPS check-in at customer, equipment scan (barcode/QR/serial number), recording work performed, parts consumption from own stock, digital customer signature.
Step 4: Ticket closure and automatic billing
Upon ticket closure, the system automatically generates the consumption note for used parts and the customer invoice. Spare parts stock is automatically updated.
Answers to your questions
Can I manage equipment at multiple customers with the same system?
Yes. Each equipment is associated with a customer and a location. You can see, for any customer, all equipment, intervention history, active warranties, and consumed parts.
How do I track equipment warranties?
Each equipment has a purchase date, warranty period, and automatically calculated expiry date. The system alerts before expiry and automatically marks interventions as "under warranty" or "post-warranty".
Does the technician app work without internet?
Yes. The mobile app has full offline mode. The technician can work in locations without signal, and data synchronizes when the connection is restored.
Does it integrate with existing invoicing systems?
Yes. We have integration with Oblio.eu, SmartBill, and ERP systems via API. Invoices generated in service can be sent directly to accounting without re-entry.
Available packages
Choose the right package
Per technician team.
Starter
Up to 3 technicians, mobile service sheets.
- 3 technicians
- PWA service sheets
- Digital client signature
- PDF export
- Email support
Professional
Multiple teams, planning, parts stock.
- 15 technicians
- Visual planning
- Parts stock & consumption
- ERP integration
- SLA reports
- Priority support
Enterprise
No limits, customer portal, IoT.
- Unlimited technicians
- Customer portal
- IoT telemetry
- Multi-company
- 24/7 SLA
Prices are indicative, excluding VAT. Monthly or annual billing (10% discount on annual plan).
Ready to implement Rosistem Service?
Request a free, personalized demo for your company. Our consultant will contact you within 24 hours.